Terms and policies
Refund Policy
14-day right of withdrawal – you get your money back for unused minutes.
Last updated: 2026-10-14
This translation is machine-translated. In case of discrepancies, the Swedish version applies.
1. 14-day Right of Withdrawal
You can request a refund within 14 days from the order date, for both minute packages and subscription payments. You will receive a refund for the minutes in the purchase that you have not used, in proportion to the purchase price. If you have not used any minutes, you will receive the full amount back.
Every minute in the service entails direct costs for transcription and AI. Therefore, minutes that have already been used are not refunded. By starting a session, you agree that the service begins to be delivered immediately. If you want to try first, 20 free minutes are available.
When a refund is processed, the corresponding minutes are removed from your balance.
2. How to Request a Refund
Refunds are handled by our payment provider and reseller Paddle.com. Request a refund via paddle.net (look up your purchase with the email address from the receipt) or contact us at support@intervoce.se and we will assist you.
The seller is Ad Vitam Invest AB. Paddle is the Merchant of Record for all orders.
3. Subscription Cancellation
You can cancel your subscription at any time under Profile → Minutes or via the link in the receipt. The cancellation takes effect from the next renewal. During a free trial, no money will be charged if you cancel before it expires.
The documents describe how Intervoce works today. They are designed to be clear and easy to read and should be reviewed by a legal advisor before being invoked in contract negotiations.